Clear, fair and on your side.
We want you to love your results. Here’s how returns and refunds work at Diamond Skin Pro, in plain English.
- 90-day money-back guarantee
- 30-day cover on faulty items
- 12-month replacement promise
Find your situation.
The 90-day money-back guarantee
Diamond IPL Pro can only be returned for a refund through our 90-day money-back guarantee. Use it for at least 70 days, keep a photo record of your progress, and if you don’t see results, you can claim a refund.
Changed your mind before opening
If your order is still sealed, unopened and unused, contact us within 30 days of purchase. In some cases we can approve a return as an exception.
Faulty products
Return a faulty item within 30 days of delivery for a full refund or a replacement.
After that, if a fault develops within 12 months of delivery, we’ll replace it on request.
Four simple steps.
Get in touch
Email support@diamondskinpro.shop with your order number and the reason for your return.
Get your return address
Our team will confirm your return and send you the address to use.
Send it back
Pack everything in its original packaging. We recommend a trackable postal service.
Get your refund
Once your return arrives and has been checked, we’ll process your refund.
Good to know.
Return postage
Return shipping costs are paid by you and can’t be refunded.
Use the address we give you
We can’t refund returns sent to any other address, or orders that are refused on delivery.
For our UK customers
Sealed goods that are unsealed after delivery are exempt from the 14-day cancellation right for health and hygiene reasons, under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Regulation 28, Clause 3a. All our IPL devices arrive sealed.
Need to start a return?
Our friendly team will guide you through it and send you everything you need.