How the guarantee works.
Guarantee activated
Your guarantee starts automatically on the day your order is delivered. Nothing to register.
Shave, snap, treat
Shave the area, take a time and date-stamped photo of it, then treat. Complete at least 7 sessions.
Your claim window
Used it for at least 70 days and not seeing noticeable hair reduction? Send us your claim before day 90.
Your refund
Return the device as instructed and we’ll process your refund.
Why at least 70 days?
IPL works gradually, in step with your hair’s natural growth cycle, so results build over several weeks of regular sessions. Giving it 70 days shows you the real picture.
What your claim needs
Email everything below to support@diamondskinpro.shop. We can’t accept claims that are incomplete, unclear or illegible.
- Your order number
- At least 7 completed treatments
- A photo of the treated area before every session (7 photos)
- A valid time and date stamp on every photo
- Sent within 90 days of receiving your device
Four steps to your refund.
Email your claim
Send your order number and your 7 photos to support@diamondskinpro.shop.
We review it
Our team checks your photos and treatments against the guarantee terms.
Send the device back
If approved, return it in its original packaging, using a trackable service, to the address our team gives you.
Get your refund
Once your device is back with us, we’ll process your refund.
Guarantee terms.
Everything you need to know, in one place.
Which products are covered?
This guarantee applies to the Diamond IPL Pro device only, purchased from diamondskinpro.shop.
When does my guarantee start?
Automatically, on the day your order is delivered.
How long do I need to use it?
For at least 70 days from your purchase date, and no more than 90 days, completing at least 7 treatments. Remember to shave before every session.
When do I need to claim by?
All claims must be submitted within 90 days of receiving your device.
What photos do I need?
A photo of each treated area taken before every session, at least 7 in total. Every photo must have a valid time and date stamp.
What if my claim doesn’t meet the terms?
Claims that are incomplete, unclear or illegible are invalid, and requests that don’t meet these terms can’t be approved for a refund.
How do I send the device back?
Once approved, return it in its original packaging using a trackable postal service, to the address provided by our support team.
Who pays for postage?
Postage costs for sending the device to you and returning it to us are paid by the claimant and aren’t refunded.
Ready for smooth, hair-free skin?
Start your 90 days with peace of mind. Questions first? Our team is happy to help.